Frequently asked questions
Quick answers about ordering, payment, delivery and returns. Can't find what you need? Contact us.
Ordering
How do I place an order?
Add products to your cart and go to checkout. When you place your order, WhatsApp opens with your order details ready to send. You can also message us directly on WhatsApp with the products you want.
Do I need an account?
No. Your cart and wishlist are saved in your browser on this device, so you can shop without signing up.
Can I change or cancel my order?
Yes, until the order is dispatched. Message us on WhatsApp with your order reference and the change you need.
Payment
How do I pay?
You do not pay on the website. After we confirm your order, you pay by M-Pesa, or by cash or M-Pesa on delivery in Nairobi.
When will I be charged?
Only after we have confirmed stock and the delivery fee with you.
Delivery
Where do you deliver?
We deliver in Nairobi and across Kenya. Delivery is free for Nairobi and environs on orders above KSh 5,000. Out of Nairobi, we charge as per your preferred courier's charges. See the delivery page.
How much does delivery outside Nairobi cost?
It depends on the courier you prefer. We confirm the courier charge with you before we dispatch your order.
Returns
Can I return a product?
Unopened products in their original packaging can be returned within 7 days of delivery. See the returns policy.
Do products come with a warranty?
Phones and electronics carry the manufacturer's warranty where one applies. Ask us on WhatsApp for the warranty on a specific product before you order.
What if my order arrives damaged?
Send us a photo on WhatsApp within 48 hours of delivery and we will replace the product or refund you.