Privacy policy

Last updated 21 October 2026

Who we are

This website is operated by Bioderma Kenya, Nairobi, Kenya. Contact: +254 742 013523.

What we collect

• Order details you send us: your name, phone number, email (optional), delivery area and address, and the products you order. You send these to us through WhatsApp or email when you place an order.
• Data stored in your browser: your cart, wishlist, recently viewed products, recent searches and the checkout details you typed are saved in your browser's local storage on your device. This data is not sent to us unless you place an order.

The website does not use advertising cookies and does not store payment details.

How we use your information

• To confirm, deliver and support your order.
• To contact you about your order or a return.
• To keep records required by law.

We share your details only with the delivery provider that brings your order, and only what they need to deliver it.

Your rights

Under the Kenya Data Protection Act, 2019, you can ask to see, correct or delete the personal information we hold about you. Contact us using the details above. You can clear the data stored in your browser at any time through your browser settings.

Third-party services

When you order or chat through WhatsApp, WhatsApp's own privacy policy applies to that conversation.

Changes

We may update this policy. The date at the top shows when it last changed.